FAQs
How long will it take for me to receive my order?
Most orders are processed and dispatched the day after you place them. Once dispatched, your order should arrive within 24 hours.
Where do you ship?
- Plants: throughout the UAE using expedited refrigerated shipping.
- Seeds & bulbs: throughout the UAE using the same expedited refrigerated service (standard shipping during cooler winter months).
- Equipment & substrate: throughout the UAE via standard courier, using the fastest affordable option.
- International: we don't currently offer international shipping through our website, but we may be able to arrange it case-by-case for plants (weather permitting), substrate, and equipment. Message us on Instagram @faseela.ae to enquire.
Why do some plants have a tag that indicates rarity?
The rarity tags are there to help you understand how rare a plant is and why it is priced accordingly. These tags reflect our own assessment and should not be taken as definitive.
What is your return and refund policy?
Our policy varies by product type:
- Live plants: all sales final unless dead or severely damaged on arrival (report within 24 hours with video evidence).
- Seeds: all sales are final — germination depends on too many variables outside our control.
- Bulbs & corms: refund or replacement if damaged or rotten on arrival (report within 24 hours with photo/video evidence).
- Equipment & substrate: 14-day return on unused, unopened items in original packaging.
You can read our full policy here.